Archive for category dining out

Food Blues

On the positive side of “Food Blues,” we could be talking about the freshest crop of blueberries. (Yes, they are beautiful). Instead, we are looking at the latest reports that indicate consumers are not yet believing they are out of the woods on their finances. They exercise caution in their grocery shopping and their restaurant expenses.blueberry

Meal planning, according to the NPD Group study, will remain on the thrifty side. Consumers have learned how to make better meals with less and are not ready to jump from the calm ship and break out the foie gras. The study reports that consumers do not see their situation improving over the next 12 months and plan to continue strategies they employed during the earliest days of the Recession. This information is almost in direct contrast to several economic market indicators pointing in a more positive, upward trajectory.

Examples of thriftier behavior from the report include decreasing spending on groceries, using coupons for food and beverage items, and stocking up on foods when they are on sale. The list also includes shopping for less expensive brands and making use of online coupons.

These are all consumer behavioral strategies that grocers can address to make shopping a better, more positive experience. Matching coupons, doubling or tripling those from circulars, and offering good, solid sale prices on a large variety of products will keep customers loyal returnees. It sounds as if little has changed for the consumer no matter how hopeful everyone wants to remain.

Restaurants have a lot to learn from this report and from the Nielsen Company’s latest research. Some of these findings could spell doom for a number of restaurants that have been hanging on and waiting for customers to increase their dining out events and cash outlays. After surveying 7,500 alcohol beverage consumers, they found almost 60% reducing their trips to casual restaurants and a similar number reported they were going less frequently to more expensive restaurants (fine-dining). An additional find was that 47% said they frequent bars and clubs less often. This translates into changed behavior patterns across the age demographics. The report underlies the belief that consumers learned new ways of entertaining and continue to exhibit uncertainty about the extent of the recovery.

Another interesting tell-all concerns alcoholic beverage purchases. More than 75% of those interviewed said they have not changed their beverage purchases because of price, but 25% of those say they are making fewer purchases. So even in this category, consumers have adjusted their behavior, and they are more conscious of their decisions.

Yes, these reports do NOT put a smile on the face of anyone in the food and beverage universe. They give great pause and increase the likelihood of more promotions rather than assuming that the diner of yore, as in 2-3 years ago, is lining up to get in the door.

Free-wheeling dining and shopping has not returned, and it appears to be stuck in fear. Hopefully, someone is listening.

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Children’s Menus: NO

With all the talk about childhood obesity and the abysmal state of the School Lunch Program, restaurants need to step up to the plate and fill it with healthier options for families with young children in tow! How many times do we need to see the choices limited to mac ‘n cheese and chicken fingers/tenders? Enough.

Sure if we take young children to a restaurant, we can order from the regular menu and just fork over the additional funds to get our children to eat healthier meals. We can tell them this is a great restaurant with an expansive menu that has nothing like chicken pieces; go ahead–good luck with that approach!

Restaurant dining needs to mirror the healthy eating habits we incorporate into our regular, at-home meal regimen. We need restaurants to support our inroads and develop good-looking plates of foods that are not merely grease-soaked remnants from a large frozen food package. We deserve better options. Occasionally, we stumble across such an example: A restaurant that creates a platter of 3-4 sides, and I don’t mean French Fries, mashed potatoes, and macaroni! Or, a restaurant that offers a roasted chicken, child-sized portion instead of the dreaded fingers or tenders. An underlying issue is price. Little people should not be charged big-people prices. Give them less, but make it edible.

Of course, ethnic restaurants such as Asian, Mediterranean, and South/Central American solve the problem with so many acceptable family-style dishes that no one ever needs to consider a child’s menu. Sharing is the norm and helps make dining a familial adventure.

If you’re going to keep a children’s menu, make it palatable, affordable, and presentable. Children deserve the same high quality foods you want your adult guests to enjoy. If restaurants treat young guests well, they will quickly suggest a particular restaurant for the next family outing. Time to be smart business people. Young children hold the sway.

Sure the crayons and the draw-on placemats are nice, but we are really going out to eat as a family for a meal we cannot make at home or do not have the inclination this evening to prepare.We want to be wowed and enjoy ourselves and not get all frustrated by the high calorie count and the limited options. Skip the drawing options; upscale the sense of place.placemat

C’mon restaurants, wow us and our younger diners! It can save all of us from increased, unnecessary calories. Maybe more restaurants need to eliminate the so-called, special children’s menus. Let dining out be the special treat!

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Managers Who Manage

Restaurant dining seems to elicit no shortage of responses, often more in the negative than the positive column. Someone did not like this; the food was too hot or ice cold. No one came by to check on us. The litany goes on with many complaints echoed on food listserves with screams about lack of compensation. Should servers be penalized for every mistake from the kitchen? Should the chef waltz out and check on every diner? What is the role of the manager and must he compensate every irate diner or minuscule incident of displeasure.

NO, NO, and NO. Yes, we are eating in the equivalent of someone’s home when we dine out, but we need to be good guests, too. The definition of manners becomes eroded when guests make unreasonable demands or when managers overstep their boundaries and speak rudely to wait staff. Nothing far-fetched about these incidents; all occur. Holding everyone in check is really the responsibility of management and no one needs to know the secrets of training, just the end results: A smooth operation with everyone playing an appropriate part.

Let’s play out a recent situation. A four-top was finished with lunch. No one had stopped by from the time the plates were put down and the end of the meal. The server came to clear and saw that one guest had not eaten the protein in the center of the plate atop a field of salad greens. Shall I wrap that up she inquired? No, no thank you, was the reply; I did not care for it. Plates were cleared. Nothing further was said. Table conversation continued while awaiting the check.

Then the smart process went into play. Within minutes a sparklingly dressed young man, white shirt and tie, asked if he could join the table. He very calmly wanted to hear what was the problem with the dish. He immediately said the item had been removed from the check, although no one asked for that to happen, but he wanted to know what they had done wrong. Overcooked? Undercooked? Heavily seasoned? He was genuinely interested in discussing the process of preparation and the end result. Very smoothly handled.salmon

Aha: Training at its best. The server knew what to do. The manager had the personality and skill to communicate, and the guests left impressed. This was not high-end dining but a casual, mid-tier chain that understands its part in the restaurant universe.

Not that difficult, but that important. Many could learn from this little one-act play. The lines are not that difficult to understand. A smooth operation means everyone knows his part.

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Service, Service, Service: A Restaurant’s Responsibility

No matter how many times we focus on a restaurant experience, no matter how fabulous the food or how beautiful the space, the real “decider” remains service. Somewhere between too much attention and flag-waving to get a raised eyebrow, we expect to receive some acknowledgement of our existence. After all a restaurant is a public space that has invited us to partake of its creative juices. We are not eating out to be intimated, forgotten, or embarrassed. All situations that can occur. We are smart with our dining dollars and know that we do not have to make the same mistake twice. Money does talk.

Nothing rankles diners on surveys more than issues of service. What is most important to a restaurant experience: Service. Overwhelmingly it is the one memory that diners unequivocally share. Many cannot remember the meal details other than comment that the food was good or even terrific, but when you ask for a full accounting of the evening, many start and stop their interplay with some comment about service. No one likes to be treated less than special in someone’s home. A restaurant welcomes you into its home. That’s what the hospitality industry is all about!

So listen up: Do not fawn; nor ignore. Train your staff to recognize the cues from a diner, to read the guest. Training never stops; it is an ongoing restaurant responsibility that impacts significant impressions.

We don’t need a silver platter. We want a service-oriented experience that complements the chef’s creations. chefapron

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Restaurants Saving Themselves

Have you noticed the new caution? I might add, the smart, economic caution associated with some of the decisions restaurants are making in terms of the little, subtle changes.

Here are a few:

Bread and butter do not just magically appear when you are seated. You are often asked if you would like to have bread and butter. Smart, cost-saving approach to running a restaurant. Not like we need to have bread and butter! Nor do they need to put a basket on the table and waste its contents.breadbasket

Sauces. Rather than just put cocktail sauce or tartar sauce, for example, on every fish or seafood plate, servers are checking to see if the diner wants either or both. If not, hey, the kitchen saves the money on either or both of the sauces. Lemon falls into that category. It is no longer just a natural plate adornment. More often than not, guests make the inquiry. It’s not an automatic slice or 1/8th.

Water. Of course, in higher-end restaurants, the water question comes with numerous choices and dollar signs: Flat, fizzy, or tap. At multiple price points, water does not even come to the table unless you ask for it. With a worldwide water shortage, this is a logical, natural omission. Why serve something that’s just going to get poured out and wasted?

As consumers watch their dining out dollars, restaurateurs play the same game. Economic uncertainty still drives many businesses to close their doors. Recuperation is a slow process and little glimmers of hope do not mean we are out of the woods.

Little changes make a significant difference. We can support each other.

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Mother’s Day Panic

MD snoopy brag-LYes, I know it’s still April, but the panic surrounding what to do about Mother’s Day (Sunday, May 9) has already set in. Restaurants are quite pleased with the renewed interest in dining out. According to the National Retail Federation, this particular holiday ranks 2nd only to our spending around the December holidays. That’s a significant statement as specialty stores such as jewelers and florists are also eagerly awaiting the renewed interest in consumer spending. The study also found that over 80% of Americans plan to celebrate the holiday this year. Another sign that we are seeing improvements in the economy!

A quick look at restaurant reservations shows that lots of diners are already well organized for the breakfast, brunch, or dinner outing they’ve planned. This is the time to get to Open Table and see what’s still available in your city. Many restaurants offer special menus that enable them to handle larger crowds but still manage to fill up quickly. Unless you’re planning on finding a spot that does not take reservations and you don’t mind waiting around for a table, this is the week to finalize your plans.

There are plenty of families that shy away from restaurant outings at typically crowded times such as Mother’s Day. They try the more storybook approach with breakfast in bed or a barbecue event–anything that keeps Mom out of the kitchen is the philosophy behind this strategy.

Whatever route you think is best, remember it’s MOM you’re talking about so a little bit of planning is in order. OK, a lot of planning. Now. Don’t forget the card–selection starts waning a few days before the 9th!

Go for it.

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Let’s Dine: New York City Edition–Under the High Line

As the weather has become more friend than foe, it’s time to join the people walking the High Line. Not quite the Champs Elysee, but the stroll has its own magical air with stops galore to soak up the local meatpacking district vibe. One of its extra special charms are the numerous places to sit and soak up the river views. Flowers and gardens are well tended, and the whole atmosphere makes for an unexpected, pleasurable NY outing! As for dining, there are a full range of options from the early neighborhood pioneers such as Pastis to the newer, more High Line-centered spots.

Try the Standard Grill–that’s a joke. Its popularity preceded its opening, and now diners and hipsters are willing to wait it out or sit in the Biergarten and enjoy being in a large space with plenty of room to party. Dinner reservations in the restaurant itself are hard to get–try 3 weeks a but there’s always the oft chance that someone didn’t show or that you’ll be just as happy at the bar. Try it. Drinks, dining, and vibe: All winners here.

If its nearby Mexican cuisine you’re after then Los Dados stands ready to make your guacamole tableside so you can truly enjoy the fresh tastes and beautiful color of a perfectly ripe avocado. Don’t forget a selection from the Margarita menu which intrigues with its cucumber or blueberry options. Rumor has it that htis restaurant’s increased popularity is directly related to its location across the street from the beginning of the High Line! Makes sense to me.

Thai more your palate pleaser, then head to Sea Thai Restaurant for first-rate Pad Thai and a long list of luscious appetizers and numerous vegetarian options.

As the burger popularity spreads into every neighborhood, this area does not want to be excluded. The latest BR Guest enterprise, Bill’s Bar & Burger is a no-nonsense operation with the real McCoy and its accompanying toppings. Start with the milk shake, and you’ll want to be a regular. Good, immediate food vibe that gets you back into the neighborhood without undue delay.

As you walk off your meal, there are a few places to hop off and see life under the High Line. One major player is Chelsea Market. OK, I know the Market has numerous food selections including excellent sushi at The Lobster Place and unbelievable chocolate choices at Jacques Torres (the fresh Squeezed Lemon is an instant winner), but it’s also a fun place to walk through and explore the various food stalls and talk with the purveyors. A great take-home purchase stop, The Nut Box, will wow you with their delicious dried fruit tastes; try the kiwi, mango, or pineapple slices. You’ll be pleased.pineapple

Time to get back on the High Line.

This is a food blog so lots of foods to digest. Enjoy the walk.

Bon appetit!

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The No-Gluten Explosion

Talk about a hot trend, and we have spent a lot of time uncovering the foods that keep many readers safe and healthy.  Gluten-free products are literally exploding in the marketplace. Such great news for those who need to avoid the gluten-laden universe.

No longer do you need to go to specialty stores to find the products as most major grocers have figured out the advantages of stocking G-F products. Some cleverly mark the shelves with a locator tag, and others devote whole aisles to these offerings. Either way the search has become easier and less convoluted.

Love when a restaurant has become dedicated to those who need to follow a G-F path. Take this one in Bethesda, MD, Lilit Cafe. They have an extensive menu of options for each meal period to please the G-F diner and non gluten-intolerant alike. Impressive. If you question taste, start with the homemade gelato! As for desserts, they found a partner in Baltimore’s Sweet Sin Bakery, an all-natural, G-F facility. This bakery now supplies numerous grocers that want to have G-F desserts available for their shoppers.srtraight-line-cupcakes

When a restaurant devotes itself to a G-F approach, so many diners who were unable to eat out can now enjoy a restaurant experience. The same for desserts. No matter how hard we try, the sweet tooth beckons. Here are two champions for those who need these products and for the growing number of individuals who feel healthier by reducing the gluten in their foods.

This is the kind of news we can all appreciate.

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Food World: Restaurant Promotions

filet with wine for webEvery time we see little glimmers of strength in the economy, we are bombarded with a piece of information that makes us question if the news holds true for the restaurant industry. With so many restaurants tweaking their menus and adding small plates for guests to share and help diners reduce the cash outlay, something still is amiss. The same goes for wines as so many restaurants have half-priced wine bottle nights and more restaurants are doing mini pours to encourage wine purchases rather than have guests skip the beverage all together. All these food and beverage promotions are in place for a reason: A financial one.

Most major cities have had a restaurant week promotion and a number of spots continued the concept well beyond a week. Yet before this time we have not had a two-month restaurant week promotion. The Palm announced a Restaurant Week menu (a starter and an entree that comes with at least one side for $39.95) until the end of May. That’s an impressive strategy that should heat up the restaurant wars a little.

So much attention of late has been focused on the mid-tier dining establishments, but now the big guys want to show their food stripes. This will be a major promotion that will prove inordinately successful or be a tell tale sign of limited strength in the industry. It will be worth watching to see how other competitors jump in for the challenge.

A little step forward and two back. We still need promotions and incentives.

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Restaurant News: There’s Life

When you study certain fringe aspects of the economy, you see glimmers of a brighter outlook. Look at the food industry. Just yesterday, the long-awaited announcement was confirmed: Michel Richard would set up shop at the Ritz-Carlton, Tysons Corner in the beautiful space that once housed Maestro.  Although Michel will not open until October, the deal is sealed. Maybe sealed with a little irony as Michel’s first chef at DC’s Central was a sous at Maestro! Maybe Cedric will return to work with Michel at a space he knows well. One to watch.

With a major chef signing at the Ritz, this translates quickly into good news: Good for the restaurant community, for the metropolitan area, and for those who look for clues that the restaurant world is suffering less and climbing out from under the rocks of the economic debacle.

Let’s see what other little clues we can unearth:

Even though the BLT Restaurant Group has had its share of management changes, they are still expanding their brand and moving into the Italian mix with Casa Nonna expected to open this summer.

Another Italian offshoot will be gracing the DC landscape. Carmine’s, the famous family style restaurant in New York, has taken its show on the road with plans for a spring opening in the bustling Penn Quarter section of town. You’ve read enough about small plates; these are gigantic platters. Round up your friends.carmines

New York City turned to chef Todd English to create a food hall at The Plaza Hotel, The Plaza Food Hall, which is scheduled to open this spring. The plan is to have cooking stations and a variety of foods, sort of in the European tradition. Definitely one to watch.

Lettuce Entertain You, the large restaurant corporation with Chicago headquarters, has just joined the burger crowd with their newest restaurant, M Burger. The M stands for Michigan Avenue and it tells you they want to be right at the action with the burger food trend that continues to grow.

No matter who does what, each of these openings casts a peek at expectation. A healthy nod.

Napkin, please.

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