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Food News Round Up

A week has so many items of interest, newsworthy pieces that somehow skip thru the blog cracks. Each week ends with a larger pile of possibilities. Here’s this week’s Round Up:

The BPA controversy continues. Remember not that long ago the FDA said plastic containers that still held BPA were OK. The news was a little iffy for many people and they went out and bought BPA-free containers. Stores heard the cry and increased their supply of BPA-free water bottles and assorted sized food containers. They were able to charge a little more, OK, make that a lot more, as they were free of the dreaded, uncertain BPA. Now the FDA has new words on this topic. They are urging greater caution. Here is their most recent statement.

Chefs who are hired to create a space need to listen to their bosses. They will not survive if they are out on the solo creative limb. See Fabio Trabocchi, one of my favorite chef geniuses, but he did not hear the words spoken and unspoken by the regulars at The Four Seasons New York. He could not man the space and just follow his heart. He had to follow what management wanted; in other words, the same Four Seasons type menu that has been filling the space for years. He was not given a restaurant to make his own as when he created Maestro at The Ritz-Carlton Tysons Corner. He had to conform and give the Four Seasons guests what they expected: Nothing New. He was ousted this week. January is not a good month for him!

Tom Colicchio of New York restaurant fame but more recently Bravo’s Top Chef has tried to make and remake his restaurants into more affordable destinations. He had started to cook again and not just be a celebrity chef  (Tom: Tuesday Dinner was his first attempt). His Craftsteak was always a step ahead of the menu mavens, but the concept seemed too expensive for those just looking for a steak. Now he’s ready to showcase Colicchio & Sons in that space. More of a relaxed, less expensive, fun vibe with a focus on more local purveyors.

Restaurant Weeks have once again proven popular and convincing as many restaurants decided a single seasonal week is not enough. Business has been too good so in various locations throughout the country, a sizable list of restaurants are turning the one-week promotion into a longer lasting, table-filling affair. Sububran restaurants have banded together and decided they, too, could offer their own week or multi-week promotions. (Bethesda-Chevy Chase Restaurant Week).

–More Gluten-Free products hit the market. How about Risotto Chips from the folks that sell Bagel Crisps. Smart move into an ever-growing category of G-F free snacks. Arborio rice now has found a home in 3 distinct rice chip flavors: Spicy marinara, Parmesan & roasted garlic, and sea salt, the new darling of the scoopable chip industry.image_risotto

–Today is the first day of the West Coast version of the Specialty Food  Show, the Winter Fancy Food Show in SF. How about a little chocolate water? The Metromint folks have a new drink: ChocolateMint Water (zero calories, just essence of mint and  chocolate). Just when you thought you had tried every possible flavored water. More from this show later.

So many stories. SO much news.

Enjoy your Sunday with its Starbucks newspaper insert: All-day oatmeal and hot panini $1 off coupon (good til March 8th).

See what I mean: Hard to stop telling you about the news you need to know!

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Restaurant News

In our food world, there are far too many signs that the worst recession is not yet over. Not nearly over. Just this past weekend in New York City a landmark restaurant, Cafe des Artistes, decided to take down the “Renovation” sign toscaand replace it with a “Closed” one: Permanently . That is the same story that occurred not that many weeks ago in Washington, DC with Olives, the popular Todd English restaurant just blocks from the White House. Same Scenario: “Renovation” became “Closed”. Name a city, and the story has repetitive qualities. It’s a war of the plates. Those restaurants that were merely hanging on are finding it difficult to grab an additional lifeline.

As for some of the big national steakhouses such as The PalmThe Capital Grille, or Morton’s Steakhouse you see other ways the message is being transmitted: Deals, specials, promotions that keep getting extended. The Palm’s lobster and  steak special are both extended until the end of September. Am losing count how many times these have been extended! The Capital Grille just announced their $39 3-course dinner will be good until the beginning of November!  Morton’s has a similar promotion which continues until the end of September. These types of ongoing promotions were previously unheard of. That says a lot about projections, numbers, and negative info. It only works if the consumer believes that such a promotion is a good deal and not something that is still difficult to swallow.

Restaurant weeks have become multi-week and seasonal promotions. Restaurants tout that a single week could not accommodate all the interest. I think that is part of the story. Having visited a number of such establishments, I believe the other component to the decision is why not extend it an extra week if it helps draw the numbers and fill the tables. Why not?

BTW, the restaurants that did a good job during restaurant weeks are those that either let guests choose items from the regular menu or established a creative menu and not a skimping one that left people grousing about overpaying for something ordinary. The restaurants that have it figured out will garner long-term customer loyalty.

Restaurants can learn plenty from guest response. Listen.

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Need an Excuse to Eat Out–Try These

We’ve talked alot about Summer Restaurant Weeks and their popularity. Many restaurants are extending them to multiple weeks or to a month-long promotions. That’s good news. People want to eat out, but money’s still a major issue, and restaurants are still struggling–this is a meet you halfway approach. It seems to be working.

Here are a few additional novel approaches. Thursday, August 13th is the 2nd Annual “Unite for a Bite”, a national program from Women Chefs & Restaurateurs (WCR) to support their membership. When you dine at one of the WCR restaurants–check the list from the above link–you’ll help support future leaders in the field. Participating restaurants will donate 5% of their food and beverage sales that evening for scholarship and educational programs to help women in the culinary field. If your favorite restaurant is not on the list, tell them to get on the program–there’s still time.

Not too early to plan ahead into the fall; at least that’s what the Missouri Restaurant Association believes. Their special promotion, Dine Out Missouri, rewards you for dining out. Not a bad deal. The September statewide promotion gives you money back for collecting your receipts. There are various takes on this concept such as a November one in Seattle that has 30 participating restaurants with $30 menus; some do $15 lunches. Check with your local or statewide restaurant association to see what their plans are to help keep the costs down.

Lest we forget, the “Julie & Julia”assnnav1_01 movie has encouraged a number of special events and promotions. It seems that restaurants are celebrating the movie, the anniversary of her birthday, and just about any Julia Child connection they can make. All of a sudden, everyone wants to be a French chef!

Bonne chance!

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The Power of Guest Response

stndLogo_trdmrkIt was just a few weeks ago that we talked affectionately about the importance of restaurant promotions and the popular summertime version of Restaurant Week. In the long list of cities that planned such promotions, a major one was missing: Washington, DC. That problem has now been solved with a Summer Restaurant Week promo set for the last week of August, the 24th-30th. Lunch will be $20.09 and dinner menus, $35.09, both the 3-course prix-fixe style.

Why Washington was so late to decide is always a question open to discussion, but no matter the answer, the solution is: Problem Solved. Shamefully late, but better late than not at all. Judging by the sheer number of restaurants (200) in the metropolitan area participating, its popularity is obvious. Restaurateurs and diners need the financial incentives–these programs work!

Many cities report strong restaurant week promotions with a number of restaurants continuing an additional week or longer. That has become the norm and if anything defines success, the message from diners says, bring on the promos.

Some of my favorite follow-ups occurred in the Charlottesville area where two restaurants, Fossett’s and C&O were booked solidly and each decided to add a week to help diners who wanted to enjoy the benefits. At the Old Mill Room (Boar’s Head Inn), they opted to have a 3-course prix fixe menu for the month of August! Diners talk.

Once again, Open Table is the best way to secure a reservation–NOW. If prior events are a true indication, plan to dine at one of the many restaurants that are often hard to get into and normally pricier than this opportunity presents, but plan ahead, far ahead.

History says these programs work. Everyone can use the boost.

Enjoy.

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Survival of the Fittest: Restaurant Edition

There are very few chefs who want to brag about how well their restaurant is doing. More likely you’ll here the word “fine.” That’s right up there with describing an individual by saying “nice.” Not much information, but nothing inflammatory, either.

Yes, no matter how many steps we move forward from the economic mess, we are still left with the reality that this has been a difficult year and much has changed. Maybe not at the very high end that appeals to individuals who are still quite comfortable and have little idea what I am referencing. They are a small percentage of overall dining patrons. They will continue to dine where they dine and support high-end establishments.

The rest of the dining out universe looks for opportunities to make dining out an ongoing affair, but a more affordable one. Look at casual restaurant chains such as TGI Friday’sclick for the buddy coupon, Applebee’s, and Chili’s. Even Bonefish Grill wants to play. They all say: Come inside; have we got a deal for you!

Restaurants that hosted Restaurant Week promotions report strong results with many continuing them into multiple week promos. Diners love the 3-course prix-fixe concept. We’ll probably see more of those promotions as they help both the diner and the establishment.

At a much higher end is a popular annual summer promotion, the multi-pound lobster special at The Palm. These dinners for two cost significantly more than many people are spending for dining out, and one wonders if the reduced price in lobster should not have convinced the restaurant chain to lower prices this year. After all, lobstermen have been complaining about how little they are getting for a lobster. Maybe they should just befriend The Palm!

So many restaurants have not adjusted or understood that the diner is more cautious. Results often mean a closed spot such as the once popular Olives Restaurant (as in chef Todd English’s outpost) in Washington, DC. No more. Shuttered. A week seldom goes by without such an event. It’s tough out there.

696.thmAdjust. Listen to your guests. Find a direction.

You set that table. We’ll come.

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Dine and Dash: See Ya

I’m the first one to admit that some terms are so image-laden in themselves that they do not need a story. I was unfamiliar with the “dine and dash” philosophy of dining: Excuse me, I’ll be right back; gonna grab a smoke.

Gone.

The smoke is from the car leaving the parking lot. I hear more stories about this illegal dining routine as people move into new ways of cheating the system. Those who want to eat out, need to pay for the experience. Who gets stiffed? The waiter, the restaurant, and in the end, the loyal customers who want everything to be perfect. Restaurants, contrary to what you believe, do not operate with high profit margins. It’s a costly proposition to operate a restaurant, to provide for staff and customer, to buy equipment and food and create an experience that people will welcome.

Every week (day) you hear about another restaurant that decided to close up shop or change its format. This week the big name was Oceanaire, the seafood company from Minneapolis filed for bankruptcy protection and closed 4 of its 16 locations. Rumors abound who’s next. It’s tough out there.

If the numbers of those who casually walk out the door increase and disappear into a puff of smoke, we will be in an even sorrier state of dining. I am encourgaged by the number of small neighborhood restaurants that have cameras in place to catch the scofflaws and who are willing to report the details to the loyal faithful, their e-mail list of diners.

You always wanted the Coyote to Catch the RoadRunnercarwash-warning!

If you’re gonna run: Take out the china, make grilled cheese, and stay home. Don’t ruin it for the rest of us. We want neigbhborhood restaurants to survive.

The good ones, at least!

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The Numbers Are In

Those Zagat people, Nina, Tim, and their army of contributors, are at it again! Instead of an eponymous city guidebook, they asked over 6,000 people to rate their favorite fast food establishments: The Survey ranked 103 chains from surveyors who order fast food at least 11 times a month! Wendy’s was the overall Mega-Chain winner, and the West Coast’s popular In-N-Out Burger took top honors for a food chain with fewer than 5,000 outlets. Trust me, when you grab a burger at one of its locations in 4 states (CA, NV, UT, or AZ), you’ll understand what the fuss is about! They earned top honors for Best Burger, too.

Maybe Starbucks is the real winner of the survey as it grabbed top honors in the Quick Refreshment Category as the most popular spot, and the company earned major bragging rights for Best Coffee even though they have been attacked by every barista and quick coffee shop within its sights.

McDonald’s, which is working hard to earn a coffee title, managed top numbers for Best French Fries, Best breakfast, Best Drive-Thru, and Best Value. The latter category is doubly important this year at all levels of food purchasing–everyone is looking for value.

Were there surprises? Not necessarily, but in the full-service category, I love the fact that the International House of Pancakes, IHOP, top_store_1won Best Breakfast and Chuck E. Cheese still wins the Most Child-Friendly category.

The more things change; the more they stay the same!

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They Keep On Coming

mini_dessert_tnI love the promos that have a short time window. As if they know something no one else knows. Like we are just giving you a 2-week boost because we know things will be better in 3! Ha! Doesn’t work like that.

Yes, there is a little optimism in the air. You can see it with the increased crowds at neighborhood places. You can follow it with people taking an extra day for a long weekend. It is summer after all, and everyone seems to be enjoying the extra hours of daylight by being outside and doing more.

So in the promo world, let me entice you one more time. After all, Two-Buck Chuck may be more popular than expense account meals!

The half-off bottle wine promo for The Palm has been extended until the end of August. No surprise.

Denny’s had an amazingly successful breakfast promo this spring. Now for the month of June, it’s an all-day everyday value slam. Whaddya think–maybe longer?

Happy Hours have returned to their roots–not just lower priced drinks but many with respectable food choices. In Washington DC one of the better buys for an after-work respite is at Vidalia’s. Definitely worth the stop.

Consumer Reports just rated over 100 chain restaurants and listed the good deals and what to look for. There’s even some room for negotiation. Some of the restaurants rated highest for exceptional value include: Black-eyed Pea, Sonny’s Real Pit BBQ, Azteca Mexican Restaurant, Cheddar’s Casual Cafe, and First Watch. Buffalo Wild Wings Grill & Bar, Joe’s Crab Shack, and Friendly’s did not have such positive feedback!

Don’t forget the usual suspects that give out coupons; they’re still actively working for your restaurant dollars.

Opportunities exist. Take some time.

Help yourself and the economy through the bright lights of summer.

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Listen, I'm Talking

Some servers just don’t get it. Like the guy last night who got all huffy and puffy in the face as we continued our conversation and ignored the fact he was giving us the look. We were trying to find a place to pause our thoughts. He had the offended look a 2-year old quickly masters. He started over, and still nothing from us. It was his face. His attitude. The look that said: Stop talking right now, guests, I’m here I have important things to say. You are at MY table.

Wait a second, isn’t that part of the official name: wait person. Don’t make us stop just because you have the face that says–you stop; I want to talk. OK, what’s so important? You have specials to recite. You have a script to deliver when you arrive at the the table? It can all wait. We are not being rude. We have come for hospitality. To relax. To order and enjoy and not be bullied by your face and so-called hurt feelings. 

That was the dance last night as we settled in at our 2nd restaurant of the night for some coffee and dessert. When we arrived, we indicated we’d just be having dessert, and the host saw no problem with that process.

The waiter/server/wait person had a different view. His way. We were at his table. He was in charge.

No, not really. We did this face duet, through the ordering. through the incorrect delivery of the items, and through the coffee refills. He never got it. BTW, how hard is it to get 4 coffees to the table and two hot fudge sundaes without whipped cream? Nothing complicated. Hardly worth taking out the pen. dessert

(See the caloric whipped cream)!

It’s simple.

Lose the face; practice hospitality.

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It's Simple–It's Summer

IMG00360-1Let’s argue with the calendar: The summer mindset has kicked in. It’s as if everyone turned on his grill at the same time. Wonderful smells waft thru the neighborhoods and the stores are filled with an air of excitement–everyone’s asking what are you doing this weekend?

No, we are not forgetting that this is an important Holiday; patriotic spirit does fill the air, but it competes with the earthy smells of relaxation. There’s something soothing about the first foods of the season: Strawberries are so delicious at this time of the year–they make you question why you ever buy them out of season. Maybe we should take the winter frozen strawberry pledge–they have to be tastier than the plastic container version. Sign me up.

These jus’-picked beauties symbolize summer about as well as any other food. Sure, I’ve seen beautiful stalks of asparagus and great mushrooms, but strawberries say it so sweetly: It’s summer.

Maybe there are a few other signs besides the grills being fired up and the foods of the season emerging on every street corner. 

People are out on the streets again, in stores, looking like they are ready to rejoin the universe. All the gloom of winter has been peeled off. They’re ready to eat, to indulge.

I saw a small sandwich shop list its daily specials and include tuna sliders. They had me there–was it just the additional mayo that made them slide or was this little shop alot more creative and trend aware than I thought. Neither. They knew nothing about a national food trend that spoke of sliders. They knew what they had: Extra mini buns and a big batch of tuna: Ahoy mateys: tuna sliders. Think I’ll slide over to the beef aisle. 

Another sign of innovative marketing is a new hot dog stand that sits in front of a restaurant better known for afternoon cocktails and dinner. They bought a shiny stainless steel cart and have a more diverse menu than the basic dog. Condiments such as mango relish and mustard creme fraiche accompany the sandwich possibilities that include  lamb sausage, bratwurst, and crab cakes and some of the biggest chocolate chip cookies you’ve ever seen. Really, they’re about the size of a dinner plate!

It’s marketing, folks,whether we’re talking strawberries, the new grill we’re trying to put together, or the hot peanuts at the farm market. Everybody’s got an angle, and we are ready with the napkins.

Bon appetit, summer.

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