Posts Tagged dining out

GF Regs Re-Open for Comment

It is a tad ironic to mention on one hand how the phrase “Gluten-Free,” or GF as it is listed on many products, has become mainstream knowledge. Yet, the other hand frantically waves for attention as the FDA has extended the comment period for 2007 regs on labeling food “gluten-free” for an additional 60 days. Wait, 2007 regs are not yet finalized and put into law? What is wrong with this picture?

Let’s see where to begin. How about chronologically? As in this is August 2011 and comment submission materials are now due in early October! Have we not wasted 4 years in trying to figure out how to help individuals who are by illness, as in Celiacs, in need of certified foods? The FDA says we are only talking about 1 % of the population that struggles with Celiac. I struggle with that low percentage for it hardly seems a day passes without more attention to this illness. Celiac research paints a different picture, a more startling numeric: 1 in 133 American people has Celiac, according to the National Foundation for Celiac Awareness.

How about the people who are gluten intolerant? That number is certainly growing. The FDA focus is only on the US, but we know some countries, such as Ireland, have taken the lead on product identification and restaurant preparedness. Sure, more restaurants in the states are offering gluten-free menus and increasing their range of selections, but what about the security issue? Everyone needs to be certain that what is labeled or described as GF, truly has zero gluten.

Individuals who cannot tolerate gluten continue to struggle with dining out choices as they fear the separation of foods may not be tightly monitored. These are not whimsical fears. They are life-and-death matters.

So what happened to the “new” FDA that was promised to be a more responsive agency? Seems it is still buried under mounds of paper and limited in its roll-out of important mandates. What can a foodservice professional or a consumer do? React; respond within this extended deadline. Go to www.regulations.gov, and submit a comment. Follow the link.

As concerned consumers and food professionals, we cannot let this comment period slip away and allow mounds of paper to be ignored. We’ve had enough of that. GF and gluten intolerance deserve better attention and protection. Now.

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Gluten-Free Gold: Ireland

Whether one is Celiac, has some gastro requirements, or is gluten intolerant, there is no easier place to visit than Ireland. From the minute you check into your first B&B, you’ll be treated to a food surprise. People ask if you need anything special, as in GF bread, or as you venture into a bigger establishment, you’ll be greeted with a menu that lists so many food options for both the Vegetarian and the Gluten-free.

Why? Well, that is still the unresolved issue although the country seems to have a very high percentage of Celiacs. Several theories circulate, but nothing is a spot-on answer. There’s the brown flour theory as in the staple of the Irish meal: Soda Bread. Brown flour is quite different from many of the flours we have in the states and is not sold here, but it is a heavy flour. As for the GF breads, they toast, and toast well. No one seemed to have many details, but both the flour discussions are far from over. More to discover.

In the meantime, Ireland proves itself a welcoming destination as the people are so warm and friendly, and yes, so dependent on tourism dollars. Visitors, GF or not, will agree it is an idyllic setting, but those with special food needs will find travel easy and wonderfully accommodating. Quite a surprise. No need to seek out a list of a few restaurants that might have a menu or an item for your needs. Rather the opposite of the States, as the whole country seems to be on guard for the Celiac. Travel can be so difficult for those with special food needs. Or so easy as in the case of Ireland. What a pleasant surprise on so many levels!

Go for it. Erin go Bragh!

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More than grilled veggie entrees, please

It’s time. Time for chefs and cooks at all levels to get it. Yes, I’m talking about working with the non meat-eater. Maybe the dining out customer is a flexitarian and chooses days to vary the protein. Far too many individuals want an occasional non-meat entree but know that something more exciting can come out of the kitchen than just a plate of rice with some grilled vegetables. Sure, I’m not denying that there are multiple ways to serve the vegetables, kebabs and skewers or atop a salad, or… You get it. These are opportunities for chefs, restaurants at all levels, and foodservice companies to wrap their arms around a more creative menu that appeals to all diners.

It is not impossible for a good chef, often with multiple days of a heads up, to come up with a beautiful list of options. Yet, why not show that same spunk and put one or two items on the menu that say “We cater to everyone.” More customers are looking for creative alternatives.

These early days of spring are a perfect time to embrace the possibilities. Rice has lots of company; try quinoa–it makes a great salad or side dish. Broccoli has its adherents, but really no need to dance around the other extensive produce choices. How about fruits? So many more choices than just apples combined with walnuts. Truly.

Chefs who get it are rewarded with a steady base of customer loyalty. It may be time to clean off the back burner and see what new approaches can make a menu appearance. Research indicates consumers are dining out again. Make it worth their while–treat diners to creativity.

 

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Valentine’s Day: Special Panic Alert

The signs, regardless of which Zodiac you follow, are already in place: Valentine’s Day is fast approaching. What makes this year’s an extra special, as in contentious, event is the fact that the 14th falls on a Monday. That translates into a weekend of Valentine’s Day events and special menus. For many that means more crowded dining rooms and menus limited to Prix Fixe special love meals.

Now I have nothing against the prix fixe concept as I often find it is the best approach to dining. That’s especially true during the numerous restaurant week promotions as they are based on the multi-course approach to affordable dining. My complaint is with the natural crowd-fillers such as Valentine’s Day or Mother’s Day. They are both dining out experiences that can involve overcrowded dining rooms and harassed wait staff.

Nor do I have anything against a Love Menu. My complaint is quite simple: Diners should be able to dine from the entire menu, not just the highly tailored one. After all a diner has chosen a particular restaurant for its particular food, its menu of choices. There should be no surprises for the diner as in “you mean tonight you are not offering the house specialty?” Everyone who makes a reservation needs to know in advance if the restaurant has limited its menu selection! That is only fair.

So many restaurants have created these special menus for crowd management purposes or simply translated, to accommodate the anticipated large crowd. A kitchen cannot handle everyone’s special request as Valentine’s Day often is all about special requests.

Now you have two choices, probably more, but two will suffice. You can buy (or carry-in) that wonderful piece of fish or meat, a beautiful drusian_prosecco_superiore_di_cartizze_thumbbottle of wine, OK, start with a sparkler, and a fabulous dessert. You can eat in and save your special restaurant for a night that promises to be less crowded. Or, you can find a restaurant that is offering its entire menu, one that lets you choose your special delicacy.

Some critics say Mother’s Day and Valentine’s Day menus are for amateurs. You decide.

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It’s January: Dining Deals

Yes, it’s that wonderful time of the year when restaurants will do almost anything to coax you into their warm, friendly dining rooms. A concept that started many years ago has blossomed into a full-blown winning ritual: Winter Restaurant Week (s). If you have never ventured into one of these seasonal promotions, you may have missed out on the opportunity to try a spot you might have labeled as too expensive, too new, or too trendy to get in the door.  This is the promotion that should have you at your computer connecting with the restaurant or an online reservation service. It doesn’t get much easier than this.

A heads up: Top spots fill up quickly. After all, the multi-course prix-fixe approach makes the meal all that more tasty!

If you select carefully and read all the appropriate local buzz, you’ll know who has a really good deal. Yes, it’s about more than the price reduction as some restaurants are smarter than others. Some let you select your three courses from a printed sheet that favors many of the typical restaurant standouts. Others have made a mistake and gone down an unfortunate road of offering the promotional price point, but not listing items they are well known for. That breeds ill will and endless negative online blitzing. After all, the purpose of restaurant week is to wow you and get you to come back another time!

Choose wisely, but choose. This is your opportunity to treat yourself at an otherwise well-known spot that may be off limits budgetarily the rest of the year. Many restaurants offer both lunch and dinner promos.

One of the more enticing promotions is New York’s. As they celebrate 20 years of success, Restaurant Week (1/24-2/6) has a new partner in a two-for-one theater promotion. Broadway Week (1/24-2/10) entices with two-for-one tickets on 18 different shows. Now that’s a handsome offer. To show you the popularity of the restaurant side of events, more restaurants, over 300, are participating in the 3-course $24.07 lunch and the $35, two-course dinner. If you really want to turn a dining experience into a full-fledged city visit, then check with the hotel side of life as some want a piece of the action, too!

Note that prices (some cities offers are $15 three-course lunches and $35 three-course dinners) vary by locale, but the enticement to get out and dine warms the spirit. header_topLeft

Bundle up and enjoy.

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The Burger, the Dog, and the Bitters

If one food or food shop dominated the 2010 landscape, it was the burger. Not just the In ‘n Out type (although I am a fan), but the high-end, chef-inspired spot that said, I feel your pain, so let’s upscale the bun experience. In all honesty, it allows top-tier chefs another hold on the marketplace and an additional revenue source.

We have burger shops dotting the landscape of every major city and older players had to adapt and become more creative. The single bun needed interesting toppings. Chefs who opened steakhouses in the last decade, threw their names and talent behind a higher price point experience: The burger. Why not? After all the burger offers creative challenges as it can wear many disguises and offer a great dining out experience whether for a vegetarian or Angus beef lover. Price is certainly more appetizing than for a 12-oz Filet.

Will this trend continue? Well, it will not go away, but it will receive competition from another food that had literally been health-blasted off the horizon: The Hot Dog. Already hot dog stands and restaurants are opening in more cities than just the notoriously famous Chicago Red Hot corner experience. The unique Chicago dog has motivated newbies to try their hand at importing the Midwestern flavor with its ultra green relish into the buns of the new hot dog stands.

What else had a strong revival during this past year? That would be the cocktail. No, it was not limited to the martini glass as cocktail mavens were left to their own creative imaginations to explore tastes that had not seen their way into drinking glasses of any size or shape. Basil, for instance, became a summer contender, and as the year drew to a close, more barmeisters were making their own bitters to see what tastes the glass could handle. The cocktail will not go away as quickly this time as it did when wine emerged as the dining out drink of choice. Cocktail menus and creative names challenge the diner to lighten up a little and enjoy every part of the dining out experience.TN-582782_WINNERS1066

Whatever your dining out budget, this has been the year to let you experiment with a variety of tastes that complement your budget.

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Waiter, There’s A Fly in my Soup

Not really a fly but something was clearly buzzing around. Wait, I’ve got it; I recognize it. It’s the hovering, all too present server who cannot figure out how to service this table without being part of every conversation or at least continually interrupting. There was no chance to complete a sentence! We’ve all had that meal or some part of one of those. Many diners prefer the omnipresent waiter to the MIA one that can never be found. How about the middle ground?

Maybe two dining experiences this week demonstrate the extremes and define some sort of a norm. Take the first lunch with the chatty waiter who had a million recommendations and continued to descend upon the table with boundless energy. I love enthusiasm, but I also appreciate the opportunity to have lunch with a friend rather than being continually interrupted by service questions: How is it? Do you want a soda refill? Can I get you anything? The list goes on. I think my friend and I finished a few complete sentences without interruption. That is until it was time to leave. You guessed it: Nowhere to be found. We literally had to ask several people to find a way to get our check. Something is very wrong with this picture. Is the server too kind, too enthusiastic, or just plain annoying? You can vote for that outcome.

The following day, the experience was almost text book. A server arrived quickly, took the order, and appeared almost by magic when it was appropriate: Time to clear, time to inquire if there would be anything else, and time to leave the check. If you guess that the two adjacent day meals were at different price points or at restaurants so different in terms of their training, you’d be incorrect. Price points identical; training very important to both multi-unit midscale operations.FetchImage.aspx

What’s the difference then? Personality plays a major part in the communication level. Efficiency certainly dominates the training, but the hovering, chatty, “new friend” experience is not what most people look for when dining out. Servers need to read guests; they need to read the table and determine what’s needed. It’s not an impossible characteristic of good service, but one that can make a meal a more pleasant experience than the missing server or the hovering one.

Perfect timing is what it’s all about. Not that complex a concept, but the difference between a positive dining out experience and one less than pleasant. The diner rules and dictates; the server sees and responds. The tip stays the same.

Dining out should have that careful orchestration that adds to the enjoyable aspect of the food. Everyone needs to know his part.

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Eating with our Eyes

How many times have you ordered a dish and expected one item and received something totally different? Wait, I’m not talking about what it tastes like, but how it looks. Yes, we eat first with our eyes. Then we may or may not taste.

Maybe when we order a restaurant meal we have an expectation of all the sensory clues working together. That is after all how we prepare a meal when we cook at home. Sure, we anticipate the outcome, but we also consider the steps we need to follow in order to get there. The same process should work when dining out. We read a description of an item and often we ask the server for additional details or we add vital information such as inquiring whether a particular dish could be prepared without fish sauce. Or, for example, do you do a vegetarian Pad Thai? We need to keep the restaurant in the loop of any special food requests so that when an item arrives, the surprise value does not translate into major disappointment.

Case in point: When you order a carefully detailed menu item, and you receive an entree with a heavy brown sauce atop it, your eyes go into a dizzying downward spiral. Displeasure hits first. Even when someone tries to explain away a food, it might be a conversation that is lost on you as the visual clues have gone into high gear. Eating out is about more than just price or price point. Everything has to jell; food needs to be fairly priced, prepared well, and served properly.14335 It almost doesn’t matter what we order. It’s what we are presented.

Not only five-star or top-tier restaurants needs to adhere to the eye principle, but everyone preparing a meal must pass the eye-appealing test. What we order matters little in comparison to what we receive! We first eat with our eyes and then we taste.

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Popsicles and More-

I know it feels like winter is nudging us to bundle up, but some food trends are seasonless. As we noted with the recent first look at food and beverage trends, some ideas are follow-ups to last year’s scouting reports. Take popsicles, for instance, although just saying the word sends a chill down my bundled up body, we saw grocers and restaurants play with the concept with all types of creative flavors. Let’s continue with the Baum & Whiteman trend list and see their thoughts for this coming year.

Popsicles going global and artisan–and what it means. We have to give the company credit for talking about this in their 2008 trend report even though we didn’t see the concept move from niche market space until this past year with an assortment of fruit-filled Mexican icepops (paletas) in fun flavors. So what’s next? They predict that flavors will continue to intensify just as cocktails did this year and that more of these specialty pop shops will appear as they introduce customers to more flavors with texture.paletas-su-682708-l

Making Customers Unwelcome. That’s a strange category for a company whose business depends on helping restaurants thrive. Yet we’ve already seen signs of this trend with restaurants accepting reservations with a time limit as in “we have another party that needs that table within an hour and a half.” Or the corollary, the no reservation policy. New York was always the home of the No Credit Card sign, but that trend has proliferated as has the expanded wine by the glass list at skyrocketed prices.

How Does Your Garden Grow, Mrs. Obama? Good question as First Lady Michelle Obama has made us all more farm market conscious and chefs have joined the grow your own concept, but many fast food restaurants translated healthy with using fresh foods but driving up the calorie count with ingredients such as gobs of cheese. Expect to see more chef gardens, more chefs helping in the schools, and an even greater emphasis on local. It seems no matter where you travel, you see signs asking customers to support local growers and businesses. A smart move.

Breakfast All the Time.  When the economy was at its lowest levels, the food treat was breakfast food and breakfast business boomed. More restaurants expanded breakfast menus and all-day breakfast became more prevalent. Now, Baum and Whiteman believe we’ll see certain foods jump to a more mainstream position such as soft, slow-cooked eggs. This is an opportunity for high-end restaurants to skip the sauce and top the expensive dish with an egg which oozes its own sauce.

Grits. They say grits will “leap from a morning food to an all-purpose starch.” Not only are we already seeing more grits on menus, we see restaurants such as Bubby’s in New York tout where their special grits come from (South Carolina). The consultants believe that the Southern food influence will spread and they even speculate that shrimp and grits will become the food of the year!

Other trends they note are some we have already seen: A rise in gluten-free foods, more healthy menus that denote less sodium or no high fructose corn syrup. They call this category “free-from” foods. So many more concepts. Here’s a little teaser:

Wife-swapping. Check back to find out how Baum and Whiteman relate that category to restaurants!

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Economy Goes Down; Drinks Buzz Skyward

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As often as we try to find bright news about economic improvements, we are deluged with negative numbers. Restaurants clearly feel the pinch or in some cases, the knock out. Even on days when the Market spirals up, there’s a strong sense of uncertainty about the next day. Consumers need to spend, but that is a confidence-based response. Consequently, we are in a financial wait-and-see environment. Let’s hope many of our favorite spots, which are often financed by individuals rather than corporations, can continue to create and serve.

One facet of the business has demonstrated its prowess. That would be the beverage side. Restaurants have been working on drawing in the crowds with happy hour specials, and a recent Gallup Poll attests to our unquenchable thirst. As a matter of fact, we have not seen these impressive glass numbers since 1985. If you like your drink straight from the bottle, the beer bottle or from its can, you have plenty of company. Beer ranked number one as the beverage of choice with wine and spirits following on its heels. Beer, even with decreasing percentages, has been the field leader since 1992. Wine did get an edge in 2005. Speculation there is that wine grabbed the medical news headlines that year as a drink of choice for a heart-healthy lifestyle!

Those who like graphs have plenty of analysis and marketing strategies to consider from the report. Lots of demographic details beneficial for fine-tuning campaigns for restaurant owners and managers to study!

In the meantime, expect more restaurants to offer beverage specials to helps sell food. How ’bout some nachos with that beer? Chicken topping?

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