Posts Tagged restaurants

Dangerous Foods

blue-gingerWith the child choking information working its way through the media yesterday, it is time to take a step back and do some refresher work on eating safely. This time the reference is not food safety, but being careful how we eat, what we eat, and how to be safe eaters.

First the choking issue. This is not what we call “new news,” but it is information that needs to be reviewed. The worst food offenders for young children are hot dogs, grapes, and carrots. They each should be sliced down the middle as big chunks of them in their initial state match a child’s windpipe and can shut it off and within minutes the child can literally choke to death. The American Academy of Pediatrics wants to see protective labels prominently displayed on certain foods to make the public more aware of choking dangers.

Public awareness needs to be continued with highly visible campaigns. Of course, the choking issue also needs brightly colored information on packages of toys. We need to be reminded of these dangers and be diligent about our food knowledge.

Allergies are another dining concern. Whenever individuals who have specific food allergies dine out, they need to make certain that the dishes they select do not have any hidden ingredients. So many restaurants are clueless about how a single, unmentioned ingredient in a menu description can alter an individual’s ability to handle the dish. It is always wonderful when wait staff can answer very specific questions by just referring to a single sheet of information. In the case of uncertainty, it is best that they speak directly to the chef to clarify the specifics. No one, waitstaff or diner, should hesitate to ask.

A number of states have passed legislation suggesting food allergy management guidelines for schools. These go way beyond the earliest school roots of suggesting “no peanuts, no peanut butter.” Well-known (Blue Ginger) Boston chef Ming Tsai wants states to become more involved and play a stronger role in outlining allergen responsibilities. He has become a national spokesperson for The Food Allergy and Anaphylaxis Network (FAAN) in the hopes that more restaurants will be involved and educate themselves better about allergens. His efforts helped Massachusetts implement a Food Awareness law for restaurants, and he hopes that food allergy safety laws will be enacted in other states.

FAAN has joined the myriad of organizations that believe scheduling a walk (Walk for Food Allergy Awareness) raises money and heightens knowledge. Check out the site and see if you can get some exercise with this group and spread the word.

Depending on the severity of the allergy, cross-contamination can also be a problem. That is especially true for those who need gluten-free dining. Major restaurant chains, such as Outback Steakhouse, P. F. Chang’s, have separate menus and plenty of  local dining establishments proudly announce that they, too, have gluten-free menus. Yet diners with the most severe forms need to make certain that the food is truly kept separate. The kitchen needs a gluten-free area if it advertises that it provides gluten-free foods. Foods need to be plated separately so that cross-contamination does not occur.

The first rule of eating safely is awareness. We need to be smart and eat smart.

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Here’s A Tip

When travelers from other countries dine in the US, they are often confused by our restaurant system. “Tip not included” is a phrase they frequently see printed on menus and hear staff tell them that piece of info when they get the bill. Most people understand that restaurant workers in this country are underpaid and depend on tips. Since a tip is seldom included in the US, except for large parties, the system sometimes works to a server’s disadvantage.reserved

Many higher-end establishments do not add the customary large-group 18-20% tip in the hopes that the serving staff will excel that expectation and earn what the diner/host believes is an appropriate amount. Those places are often right, and servers benefit from the customer doing the math. After all, good service deserves recognition, which in this case amounts to an appropriate monetary tip. There’s the rub: The definition of appropriate can vary considerably.

Let’s step back a moment. Tipping should be the customer’s decision and not merely an expectation. Slovenly service which often involves favoring one table over another or more simply stated, not working each table uniformly, often leads to an end-of-the-meal debate among the guests. There are those who tip, no matter what. They often tip the same amount in the belief that the wait staff needs and depends on the tip. That’s true.

It’s the guest who takes out his angst on the server for not getting his food to the table expeditiously or even correctly that often makes restaurants rethink the need to include a tip in the bill. Stories abound about angry diners who are harassed by wait staff for not leaving a tip and then they create their own tirade explaining away their reasoning. It often translates loudly in the dining room with words such as I ordered a hot breakfast, not cold eggs…

The tip dilemma will not end here, but diners need to remember that they are being served, waited on, and not all fault rests with the person who brings the food to the table.

Remember the economy and the work force and consider your decision accordingly.

It is about the service.

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Support your Local Restaurant

OK, East Coasters, it’s time: Get outta the house.

Restaurants are struggling after 3, count ‘em, 3 weekend snow storms and then the final touch, a monster 2-day blizzard.

Eat OUT–plenty of people ready to welcome you inside. It doesn’t matter where you go, just go.

Support your local restaurant and keep them in business.pizza

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Food News to Use

After this interminable weekend of never-ending snow, there are still so many loose ends of information. Here are some thoughts to ponder and facts to know.

With the renewed scare and emphasis on BPA and the continual cry that plastic bottles harm our environment, there is some good news. Several bottled waters now use less plastic than they did even a few years ago. Dasani from Coke is testing a bottle made from more plant materials, and Aquafina (Pepsi) has dropped its plastic use by over 50% in the past 8 years. The same is true for the popular eco-shaped holder bottle from Nestle which has reduced its plastic content by 1/4 since it was originally launched in ‘07. Less is good.

If you’ve been wondering how healthy hot chocolate is as you’ve been consuming it with great relish during this especially cold winter, there’s good news. Nestle celebrates the Groundhog’s prediction of 6 continuing weeks of winter by introducing four new flavors of hot chocolate that have less sugar and are supplemented with nutrients. Hot chocolate drinks: No problem.darkcocoa

Fish oil again makes headlines with the newest study from Austria pointing out its potential in staving off schizophrenia in young people who already exhibit a degree of mental illness. Researchers believe that the fatty acids in fish oil help repair brain cells. This type of report hopefully will encourage other mental health researchers to examine the potential benefits from fish oil, a product that has made heart-healthy headlines for years!

Another hopeful glimmer of health news comes from a study of acai berries. The study shows that this berry, which has made major beverage inroads, will lessen some signs of aging and counteract many of the detrimental factors from high amounts of fats in our diets.

As we continue to search out more organic products, a disturbing report from the USDA found that fewer than 1 percent of all American farms are organic. An initial roadblock for many farmers is the necessary certification procedures, costs, and requirements of converting the land to certified organic. Hopefully, there is money in the Ag Dept budget to increase the number of farms to meet the growing interest as this small percentage manages to generate over $3 billion in sales. That certainly demonstrates support! Consumers feel confident with organic foods.

Good news for restaurants with the upcoming Valentine’s Day holiday. Several market research studies found that restaurants will benefit from the double positive: The holiday falls on a Sunday and is part of a three-day weekend. Let me add another factor: Cabin Fever. The East Coast has been hit by multiple weekend snow storms that have shut down many restaurants and made major roads impassable. Let’s celebrate next weekend as a dining out event! Reservations now.

Besides restaurants coaxing you out for V-Day, there are no shortage of new chocolate products to sweeten the deal. Don’t forget a sparkler or go for a true Champagne. Plenty of choices. Grocers are actively pursuing those who prefer the quiet luxury of a special home-cooked meal. They can meet you halfway by their large selection of prepared foods to help you lessen your kitchen time.

Eat healthy; dine well.

Dig out.

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February Food Holidays

This year the beginning of the Chinese Lunar New Year, the Year of the Tiger, falls on February 14. Does that date ring a bell, one that starts your heart a quiver or makes you panic that you haven’t realized we close out the month of  January this weekend? You could combine the two holidays with a night out at a Chinese restaurant on Valentine’s Day, or…

The list of possibilities to make this fun day, this year’s Valentine’s Day, extra tasty, after all this is a food blog, keeps on multiplying. No matter what last year was like; this is a new decade. Move on.

It may be too late to get personalized chocolate bars, but there are no shortage of Sweetheart candy messages. If it’s ice cream treats you covet, then Maggie Moo’s has two options to suggest: Pink Champagne Sorbet or a Dream Cake for two. That’s a small-sized cake of strawberry ice cream drizzled with chocolate ganache and topped with a chocolate covered strawberry.

What is it about strawberries and chocolate dips anyway? Just walking past Godiva windows should convince you that they have the market on the biggest berries out there. Yes, they are beautifully covered in chocolate!

Dairy Queen changes its cake shapes for the month of February. Not a round but a heart-shaped ice cream treat (chocolate soft serve topped with crunchy chocolate cookies pieces and then layered with vanilla soft serve). They also feature the Midnight Truffle Blizzard (chocolate truffle pieces, dark cocoa fudge and vanilla soft serve).

If you want more than just dessert, then restaurants have you covered with no shortage of options for special Valentine’s Day (evening) dinners. Prix-fixe menus are all the rage. Plenty of people will tell you that dining out that evening is a semi-hectic experience, but if you’re curious about its popularity, look at all the restaurants normally closed for Sunday dinner offering special dining packages. A great source for info is Open Table. Better hurry and reserve if dining out is your goal.

If you purchase by the 14th, you can extend the heart-shaped dining with Krispy Kreme’s assortment of heart and chocolate doughnuts, including the chocolate-iced heart doughnut with red drizzle. If you buy a dozen, they have a treat for you: “A Share the Love” card with a sweet surprise.

No one wants to be left out of this marketing maze.

Dining-in works, too. So many wonderful recipe possibilities and items from Sunday farm markets–what’s redder than a beet?

Don’t forget champagne!CHAMP_VEU12

Ok.

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More Food Highlights and Trends

The one thing about predictions is that you can never go wrong: It’s just a prediction. You can always hide behind the change and blame barometric pressure as a contributing factor or whatever else comes to mind!

Following on the heels of the just concluded 35th Winter Fancy Food Show in SF, some of the trends that emerged from the large show with over 80,000 products are nothing new to readers of this blog:

Gluten-Free, exotic citrus, coconut, good-for-you foods, and nostalgic foods. These are all topics and categories (check the search part of the site) we have seen evolve over the past year. Good to know we are on the right track!

The National Restaurant Association just released its Industry Forecast which has a more upbeat tone than last year with an anticipated increase of  2.5 percent in sales spending. Everyone in the industry has his fingers crossed for that to occur. Some other items of interest include:

–A greater emphasis on locally sourced food, sustainability, health, and nutrition will be the top trends on restaurant menus this year. Individuals say they are more focused on eating healthy in restaurants than they were even two years ago.whatshot8_thumb

–More restaurants are stepping up their efforts to go green and 4 in 10 consumers say they choose restaurants based on their conservation practices.

Ethnic cuisines and flavors continue as a hot menu trend including regional ethnic cuisine and fusion cuisine. Interesting to watch the fusion idea which has come and gone any number of times! As for ethnic menus, they may also qualify as a more affordable price decision. I believe, price and value will continue to permeate much of our decision-making.

No matter which trend list jumps to the top of the pile, the most important takeaway is that diners are more savvy in terms of what they look for when dining out. Many arrive at restaurants after they have read reviews and studied the menu.

Expectations are high. The diner wants value and the restaurants need to focus.

That’s how tables get full and the buzz stays positive.

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Gluten-Free Menus

We know that so many grocers have devoted aisles or tag labeling to help identify gluten-free, G-F, products. Restaurants are doing a big shout out to say we hear you: We can have a special gluten-free menu.

One caveat for anyone with food allergies: If you are concerned about what is in a dish, it is best to call ahead and make certain there are items on the menu you can eat. If you need a strict G-F environment, then most restaurants do not fit that bill. If you just need to find dishes prepared without gluten products, more restaurants are showing their attentive side and are ready to introduce you to their options.

As a final caveat: If you are dining with a large group and you are the only one with such a need, call ahead and find out your options. It will make ordering a less stressful experience. Most importantly, do not be afraid to ask questions of the server, the manager, and the chef. No one in the restaurant business wants you to eat food that will make you sick. Restaurants, remember are in the hospitality field, they want to wow you with their hospitality. It’s OK to ask: It’s smart.

One restaurant that is not shy about its approach is P.F. Chang’s. They have a separate gluten-free menu with choices in every category, from starters to dessert.

If it’s pizza you crave, then Uno Chicago Grill has plenty of choices on its G-F menu including 3 varieties of pizza. Note that some locations have recently closed due to the corporate parent filing for bankruptcy protection. Call ahead.

Chili’s posts some menu suggestions and make changes to the list monthly.

If you’re in the Boston area or Philadelphia, try Davio’s Northern Italian Steakhouse for its separate lunch and dinner G-F menu.

In Washington, DC, Zaytinya has a gluten-free menu, but sorry the delicious pita is off limits to the G-F crowd. Someday maybe they will be able to figure out a way to adapt that winning recipe. All their sister restaurants in the ThinkfoodGroup (Jaleo, Cafe Atlantico, Oyamel, and minibar) also have G-F menus and suggestions. This is a good model for other restaurants to follow!

davios

This trend continues to multiply as more restaurants hear the plea from diners for specialty menus. This is one special example of a burgeoning marketplace, and we should congratulate the restaurants that are leading the pack.

Just remember if you have allergens and are eating out, be specific about your needs and make certain you are properly communicating the issues. Eating out for someone who is gluten intolerant is a quite different experience than one who needs everything completely G-F.

It’s a matter of inquiring and being careful.

That goes for restaurants, too.

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The Decade of Food and Wine

We’ve made lists and talked trends of what 2010 will look like, but what about a look at the decade we’re getting ready to close? It’s been an interesting 10!

We’ve gone from being super flush to barely scraping by. Restaurants that once announced no reservations with the egregious term “fully committed” are now more than eager to assist with alternate dates and suggested times. Wine lists got a big workout in the middle of the decade as many top labels, aka big prices, were happily consumed. Consumers were making money; restaurants were thriving, and then BOOM. Life as we know it changed.

This was also the decade that:

The farmer became a major player in dining out and shopping at markets. We threw the words “locavore,” food miles,” “farm fresh,” and “CSA” around as important, everyday expressions. They became part of the food vocabulary; they became used and overused.

The term “foodie” became the preferred nomenclature for someone who was interested in all food talk all the time. It became as overused and redundant as locavore.

The chef became a rock star. We became familiar with them and knew them by their 1st names like Tom, Mario, and Bobby. Sure Bravo’s ”Top Chef “and the proliferation of shows on gourmetThe Food Network did not hurt the trend, but chefs started to spread their wings and strut the full peacock walk of master authoritarian. Guests liked dining at chef’s tables, taking cooking lessons from chefs, and just chatting away with the guy, or occasional gal, walking the room and beaming with the guests.

Restaurant rents forced many old standbys to give it up and new restaurants opened out of food carts and food trucks. What was once a phenomena limited in its universality spawned concepts throughout the country for food on the go.

–As for foods, this was the cupcake, frozen yogurt, and burger decade.

–We devoured cookbooks and brought Julia Child back into our homes about the same time as we started stockpiling old issues of Gourmet Magazine which didn’t finish the decade as a magazine but added a hefty weight to the cookbook aisles with its latest 1,000 recipe tome.

-Grocers were no longer hiding behind a few private labels but rushing to show us they could compete with well-known national brands and wow us with better pricing from their much-improved house brands.

Grocers were fighting over terms to indicate how low their prices had gone. We had deals and super deals, coupons that were doubled and eventually tripled, and benefited from a much improved, warmer, hospitable shopping environment.

Wine merchants took consumers from Pauillac to Mendoza. We started drinking our cellars and started paying attention to the many good buys under $10 and under $20. The fancy wine world shifted continents and diners and shoppers were paying attention to smart buys from countries that seldom made wine magazine discussion groups years ago. Wine bars became commonplace.

Coffee became an even bigger buzz than that from its mere caffeine potential. Neighborhood shops faced stiff competition from national players that proliferated multiple corners in major cities. We learned terms like grande and venti and started to request our own specialty lattes. Price was no object; it was a treat, and then…boom. We started to favor a tall fresh-brewed.

It was a decade that stamped its mark in the food world as food became elevated into more than just a meal.

Now we are older and wiser and ready to return to the basics that many say will signify the year ahead.

Time to reflect and watch.

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Service Or Not

emilypostYou would think with the economy stuck in neutral and the restaurant industry in parts of the country going in reverse that new restaurants, places that are willing to open in this environment, consider the importance of training. Staff training is not that difficult. That is if you do it. Service, or lack thereof, remains one of the single biggest issues that diners complain about.

What do we as diners expect? Really not that many outrageous things. We expect:

To be greeted upon our arrival at the Reservation Desk. Not that hard.

To be seated at a table with silverware and glasses. Do not need the annoying upsell bottles of expensive water or wine bottles. Let us decide our beverages.

To be served water when requested and water glasses to be refilled without having to tackle a server.

To be guided through the menu if we have a question. Give us a real answer or check with the chef or someone else. A shrug spells uncertainty or disinterest, hard to know which; maybe both.

To be presented food in a timely fashion. Actually it should be our food, not that of another table that has anxiously been awaiting some sign of food delivery.

To be given at least warm food. OK, that one’s a little tricky. My warm may be someone’s hot. NOT hot from the plate having sat under the heat lamp at the counter, but the food itself should be served at least warm to the touch.

To be served fresh bread. Or, here’s an idea, don’t serve bread if it’s stale. Or better yet, don’t heat stale bread and mask it as hot out of the oven!

To be served an ample number of fries. If fries accompany a dish, they should number more than 10 skinny ones. This is especially touchy when you dine at a restaurant that pairs meat or seafood with fries or their national selection, frites!

To be recognized and have the bill taken away in a timely fashion. Once the bill is presented and a credit card is visible, it would be nice if someone collects the bill and processes it without our having to do the “YMCA Dance.”

Simple requests. Keep your restaurant in the planning stages until you can deliver. If you open for business, be ready.

We expect service with a smile.

OK, just service will be a good start in the right direction.

We expect it.

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Time to Retire A Concept

chefhatOK, maybe not fully retire the concept, but at least fix it. It’s broken.

It’s often difficult to distinguish between a fad and a trend except to think of the former as more fleeting and the latter as forward-thinking. When is it time to look at a concept and say “enough” and recognize the brand you once had is no longer working for you? That’s my feeling about Benihana: Rethink the show.

No matter how many times they tweak the menu and make changes (most of which still result in an expensive outing), it’s less than a satisfying performance. Years ago the knife-wielding theatrics were more intense, and thus, more exciting. Now everything has been tamed down. Their antics were more in line with those of  The Flying Karamazov Brothers instead of the minimal performance of today. Disappointing.

Now it is lame. They barely lift the knives and do a few odd food tricks they’ve been doing for years: the onion volcano (plenty of youtube versions to watch), and the flying shrimp into the chef hat. Maybe the saddest part is that there is little communication between the hibachi cook and the guests; basically, a complete language breakdown. The language barrier has taken over and no one seems to understand what is being communicated or attempted to be communicated. All is too highly scripted to include interactive fun even though the show is tableside!

That’s sad when a memory fades and becomes a questionable experience. Servers seem to be hawking drinks, sides, and anything else they can muster. There is far too much competition for our dining out dollars to be at the mercy of a show that needs to have the curtain come down.

No matter how many people celebrate birthdays there; this show needs to retire. Someone should be able to look at the old tapes and revive the spirit of fun, performance dining. The best trick now is to remember it is first and foremost a restaurant so the food has to be worthy. Then the act needs a new manager.

Hate to kill a tradition.

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